The Host Trust &
Guarantee Program allocates up to XXXX (BDT) to eligible hosts who have made a
proper claim to the damaged property by their guest and meet the requirements
for financial assistance.
Our Host Trust &
Guarantee Program does not protect cash, jewels, pets, artworks, or other
valuables that might be damaged during the guest’s stay.
The Host Guarantee Program
is not a substitute for insurance or a host’s own home/property insurance as
the owner or tenant of the property. It is the responsibility of each host to
check and fully understand the terms of their insurance policy and what it
covers and does not. Not all insurances cover damages or losses caused by a
Requesting Money for
If, as a host, you need to
request money from a past guest for services, damages, or other, please do the
1. Fill out our Request for Money Form to state your claim within 7 days of the guest’s check out or before
the next guest’s check-in
2. Our team will then
email the PDF record to you both on cc to enable a friendly agreement to be
reached within 7 days.
3. Once an agreement has
been made, please notify us about the agreed terms and we will manage any
If you are unable to
reach an agreement within 7 days, our claims team will step in.